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Gotham Florist - New York, NY florist
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Delivery Policies

We do our best to make sure your flowers are delivered to the recipient on time. Please provide as much information as you can. A home or office number plus a cell phone number and a correct address with apartment numbers or suite numbers.


Business Addresses

All business orders are delivered between 9AM-5PM Monday through Friday. New York City has very strict policies at every building. Some flowers are sent to a messenger center and some the recipient is required to come down to meet the driver. Orders that are signed by a messenger center are considered delivered and we are no longer responsible for the flowers. We will do our best to contact the recipient to let them know the flowers are waiting for them. If you do not provide a cell phone number and the recipient does not answer the office line, the flowers may come back to us. Please don’t put your cell phone number as the recipients, as it is difficult to get in touch with them for deliveries.


Apartments and Private Homes

Most residential orders are delivered in the afternoon and will be completed by 7PM. If you need an earlier time, please let us know and we will do our best to accommodate. If there is a truck going close to the same area we will send them earlier. If it is a private residence with no doorman, please call the recipient to make sure they will be home that day to receive the flowers. If they are not home, the flowers will be brought back to us and will be marked as delivered.

Please be advised that there will be NO REFUNDS if we were given a wrong address, the recipient is not home or in the office that day or they do not answer the phone. The delivery company will wait for 15 minutes but cannot wait longer if they have another delivery to get to. We will contact you to see if you want the flowers re-delivered or if you would like the recipient to pick them up. Flowers must be redelivered within 48 hours.

We use a third party delivery company so there will be additional fees if:

  • The flowers need to be re-delivered because they are not in that day or away on vacation.

  • The address is incorrect and they have to be delivered to a different address.

  • The recipient is not answering the phone and the receptionist or messenger center won’t sign for the flowers.

  • There is more than one order going to the same address.